/* ═══════════════════════════════════════════════════════════════════
   Edapc IT Support V2 — "Atlas" Design System
   Sharp modern SaaS · graphite dark / paper light · brand-aware accent
   Inter (Latin) + Heebo (Hebrew) · RTL/LTR · hairline borders
   ─────────────────────────────────────────────────────────────────────
   Accent architecture (set inline by app.js per tenant):
     --brand           raw tenant color  → fills, dark-surface text
     --brand-ink       darkened variant  → text/links on light surfaces
     --accent-contrast readable text on top of a solid accent fill
   CSS maps: --accent (fills, both themes) · --accent-ink (text, per theme)
   ═══════════════════════════════════════════════════════════════════ */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&family=Heebo:wght@400;500;600;700;800&display=swap');

/* ── Dark Mode Tokens (default — Graphite) ───────────────────────── */
:root {
  /* Surface scale */
  --bg-deep:      #0b0e14;   /* page background */
  --bg-dark:      #11141c;   /* panel / card surface */
  --bg-card:      #191d28;   /* elevated / hover surface */
  --primary:      #151924;   /* input / inset surface */
  --primary-mid:  #242a38;   /* highest container */
  --bg-sidebar:   #0d1017;   /* sidebar + neutral hover wells */

  /* Legacy aliases still referenced by inline styles in pages/*.js
     (were undefined → transparent before; now resolve per theme) */
  --bg2:       var(--primary);
  --surface:   var(--primary);
  --surface-2: var(--bg-card);

  /* Accent — tenant brand (overridden inline by app.js) */
  --accent:          var(--brand, #14b8a6);
  --accent-ink:      var(--brand, #2dd4bf);   /* text on dark = raw brand */
  --accent-dim:      #0d9488;
  --accent-glow:     rgba(20,184,166,.22);
  --accent-soft:     rgba(20,184,166,.09);
  --accent-contrast: #08221d;

  /* Typography scale */
  --t1: #e8ebf2;
  --t2: #9aa4b5;
  --t3: #5f6a7d;

  /* Hairline borders — crisp, not ghostly */
  --border:        rgba(148,163,184,.10);
  --border-strong: rgba(148,163,184,.18);
  --border-a:      rgba(20,184,166,.28);

  /* Status palette */
  --clr-critical:    #f87171;
  --clr-high:        #fb923c;
  --clr-medium:      #fbbf24;
  --clr-low:         #34d399;
  --clr-open:        #60a5fa;
  --clr-in_progress: #a78bfa;
  --clr-pending:     #fbbf24;
  --clr-resolved:    #34d399;
  --clr-closed:      #7d8698;
  --clr-whatsapp:    #25d366;

  /* Glass */
  --glass:  rgba(17,20,28,.86);
  --blur:   blur(14px);

  /* Geometry — tighter, sharper */
  --r-sm: 6px; --r-md: 8px; --r-lg: 12px; --r-xl: 16px;

  /* Shadows — dark mode leans on borders, shadows stay quiet */
  --sh-sm: 0 1px 2px rgba(0,0,0,.3);
  --sh-md: 0 4px 16px rgba(0,0,0,.35);
  --sh-lg: 0 16px 48px rgba(0,0,0,.5);
  --sh-a:  0 0 0 3px var(--accent-soft);

  --sidebar-w: 256px;
  --header-h:  60px;
  --tr: .16s cubic-bezier(.4,0,.2,1);

  /* Inputs */
  --input-bg:     #151924;
  --input-border: rgba(148,163,184,.16);
  --input-focus:  var(--accent);
  --input-text:   #e8ebf2;
  --input-ph:     #5f6a7d;

  /* Scrollbar */
  --scroll-track: transparent;
  --scroll-thumb: #2a3140;
}

/* ── Light Mode Tokens — paper white, crisp hairlines ────────────── */
[data-theme="light"] {
  --bg-deep:     #f5f6f8;
  --bg-dark:     #ffffff;
  --bg-card:     #ffffff;
  --primary:     #f2f4f7;
  --primary-mid: #e4e7ec;
  --bg-sidebar:  #f2f4f7;   /* neutral hover wells on light */

  /* Accent — text/links use the darkened ink variant */
  --accent-ink:  var(--brand-ink, #0d9488);
  --accent-glow: rgba(13,148,136,.16);
  --accent-soft: rgba(13,148,136,.08);

  /* Typography — Untitled-UI style gray ramp */
  --t1: #101828;
  --t2: #475467;
  --t3: #667085;

  --border:        rgba(16,24,40,.10);
  --border-strong: rgba(16,24,40,.16);
  --border-a:      rgba(13,148,136,.30);

  /* Status palette — saturated 600-weights for white surfaces */
  --clr-critical:    #dc2626;
  --clr-high:        #ea580c;
  --clr-medium:      #d97706;
  --clr-low:         #059669;
  --clr-open:        #2563eb;
  --clr-in_progress: #7c3aed;
  --clr-pending:     #b45309;
  --clr-resolved:    #059669;
  --clr-closed:      #667085;
  --clr-whatsapp:    #16a34a;

  --glass:  rgba(255,255,255,.9);
  --blur:   blur(12px);

  /* Shadows — soft layered depth */
  --sh-sm: 0 1px 2px rgba(16,24,40,.06), 0 1px 3px rgba(16,24,40,.05);
  --sh-md: 0 4px 12px rgba(16,24,40,.07), 0 2px 4px rgba(16,24,40,.04);
  --sh-lg: 0 16px 48px rgba(16,24,40,.12), 0 4px 12px rgba(16,24,40,.06);
  --sh-a:  0 0 0 3px var(--accent-soft);

  --input-bg:     #ffffff;
  --input-border: rgba(16,24,40,.16);
  --input-text:   #101828;
  --input-ph:     #98a2b3;

  --scroll-thumb: #cdd3dd;
}

/* ── Reset ───────────────────────────────────────────────────────── */
*,*::before,*::after { box-sizing: border-box; margin: 0; padding: 0 }
html { font-size: 16px; scroll-behavior: smooth }
input, select, textarea, button { font-family: inherit; }
body {
  font-family: 'Inter', 'Heebo', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  background: var(--bg-deep);
  color: var(--t1);
  min-height: 100vh;
  line-height: 1.55;
  overflow-x: hidden;
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
  font-feature-settings: 'tnum';
  transition: background .25s, color .25s;
}
body.ltr { direction: ltr }
body.rtl { direction: rtl }
/* Quiet ambient brand tint — dark mode only */
html:not([data-theme="light"]) body::before {
  content: '';
  position: fixed; inset: 0;
  background:
    radial-gradient(ellipse 60% 45% at 12% 0%,  var(--accent-soft) 0%, transparent 55%),
    radial-gradient(ellipse 45% 35% at 95% 100%, var(--accent-soft) 0%, transparent 50%);
  opacity: .35;
  pointer-events: none; z-index: 0;
}
a { text-decoration: none; color: inherit }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; border-radius: var(--r-sm) }
::selection { background: var(--accent-glow) }
::-webkit-scrollbar { width: 8px; height: 8px }
::-webkit-scrollbar-track { background: var(--scroll-track) }
::-webkit-scrollbar-thumb { background: var(--scroll-thumb); border-radius: 99px; border: 2px solid transparent; background-clip: padding-box }
::-webkit-scrollbar-thumb:hover { background: var(--t3); border: 2px solid transparent; background-clip: padding-box }

/* ── App Shell ───────────────────────────────────────────────────── */
.app-shell { display: flex; min-height: 100vh; position: relative; z-index: 1 }
#app { width: 100%; display: flex; flex-direction: column }
.main { flex: 1; display: flex; flex-direction: column; min-width: 0 }

/* ── Sidebar — always dark, hairline separation ──────────────────── */
.sidebar {
  width: var(--sidebar-w);
  min-height: 100vh;
  background: #0d1017;
  border-inline-end: 1px solid rgba(148,163,184,.08);
  display: flex; flex-direction: column;
  position: sticky; top: 0; height: 100vh;
  overflow-y: auto; flex-shrink: 0;
  transition: width .22s cubic-bezier(.4,0,.2,1), transform .25s;
}
[data-theme="light"] .sidebar {
  /* Sidebar keeps dark identity in light mode — re-scope dark tokens */
  --t1: #e8ebf2;
  --t2: #9aa4b5;
  --t3: #5f6a7d;
  --border: rgba(148,163,184,.10);
  --accent-ink: var(--brand, #2dd4bf);   /* bright brand on dark surface */
  background: #101322;
  border-inline-end: 1px solid rgba(16,24,40,.08);
}

/* ── Collapse button ─────────────────────────────────────────────── */
.collapse-btn {
  background: none; border: none; cursor: pointer;
  width: 28px; height: 28px; border-radius: var(--r-sm);
  display: flex; align-items: center; justify-content: center;
  color: rgba(255,255,255,.3); transition: all var(--tr); flex-shrink: 0; margin-inline-start: auto;
}
.collapse-btn:hover { color: var(--accent); background: rgba(255,255,255,.06) }
.collapse-btn svg { width: 15px; height: 15px; display: block; transition: transform .22s }
body.rtl .sidebar:not(.collapsed) .collapse-btn svg { transform: rotate(180deg) }

/* ── Collapsed state ─────────────────────────────────────────────── */
.sidebar.collapsed { width: 64px; overflow: visible }
.sidebar.collapsed .logo-text,
.sidebar.collapsed .nav-label,
.sidebar.collapsed .nav-text,
.sidebar.collapsed .nav-badge,
.sidebar.collapsed .agent-card .info,
.sidebar.collapsed .wa-status span,
.sidebar.collapsed .wa-status { display: none }
.sidebar.collapsed .sidebar-logo { justify-content: center; padding: 10px 0; gap: 0 }
.sidebar.collapsed .logo-icon { display: none }
.sidebar.collapsed .logo-collapsed-icon { display: flex }
.sidebar.collapsed .collapse-btn { margin: 0 auto }
.sidebar.collapsed .sidebar-nav { padding: 12px 8px; align-items: center; overflow: hidden }
.sidebar.collapsed .nav-item { justify-content: center; padding: 10px 0; width: 40px; margin: 0 auto }
.sidebar.collapsed .sidebar-bottom { padding: 6px 8px; align-items: center }
.sidebar.collapsed .agent-card { flex-direction: column; justify-content: center; align-items: center; padding: 4px; background: transparent; border-color: transparent; width: 40px; margin: 0 auto; gap: 4px }
.sidebar.collapsed .wa-status { justify-content: center; padding: 8px; width: 44px; margin: 0 auto }
.sidebar.collapsed .collapse-btn svg { transform: rotate(180deg) }
body.rtl .sidebar.collapsed .collapse-btn svg { transform: rotate(0deg) }

/* Global data-tooltip attribute */
[data-tooltip] { position: relative; }
[data-tooltip]::after {
  content: attr(data-tooltip);
  position: absolute; bottom: calc(100% + 6px); left: 50%;
  transform: translateX(-50%);
  background: #0d1017; color: #e8ebf2;
  font-size: 11px; font-weight: 600; padding: 5px 10px;
  border-radius: var(--r-sm); white-space: nowrap;
  border: 1px solid rgba(148,163,184,.18);
  box-shadow: 0 4px 16px rgba(0,0,0,.4);
  pointer-events: none; opacity: 0; transition: opacity .12s;
  z-index: 1000;
}
[data-tooltip]:hover::after { opacity: 1; }

/* Sidebar tooltip + collapsed flyout — always dark regardless of theme */
#sidebar-tip {
  position: fixed; z-index: 999; pointer-events: none;
  background: #0d1017; color: #e8ebf2;
  font-size: 11px; font-weight: 600; padding: 5px 10px;
  border-radius: var(--r-sm); white-space: nowrap;
  border: 1px solid rgba(148,163,184,.18);
  box-shadow: 0 4px 16px rgba(0,0,0,.4);
  opacity: 0; transition: opacity .12s;
  transform: translateY(-50%);
}

.sidebar-logo {
  padding: 18px 16px 14px;
  display: flex; align-items: center; gap: 10px;
  border-bottom: 1px solid rgba(148,163,184,.08); flex-shrink: 0;
}
.logo-icon {
  width: 36px; height: 36px; border-radius: var(--r-md);
  background: linear-gradient(135deg, var(--accent), var(--accent-dim));
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.logo-icon svg { color: var(--accent-contrast) }
.logo-img {
  width: auto; max-width: 148px; height: 36px;
  background: transparent; box-shadow: none; padding: 0; border-radius: 0;
}
.logo-img img {
  width: auto; height: 100%; max-width: 100%;
  object-fit: contain; border-radius: 0;
}
.logo-collapsed-icon {
  display: none; align-items: center; justify-content: center;
  width: 32px; height: 32px; flex-shrink: 0;
}
.logo-text { flex: 1; min-width: 0 }
.logo-text h2 { font-size: 14px; font-weight: 700; color: #e8ebf2; line-height: 1.2; letter-spacing: -.01em }
.logo-text span { font-size: 10px; color: var(--accent); font-weight: 600; letter-spacing: .1em }

.sidebar-nav { flex: 1; padding: 12px 10px; display: flex; flex-direction: column; gap: 1px; overflow-y: auto; overflow-x: hidden }
.nav-label {
  font-size: 10px; font-weight: 700; letter-spacing: .1em;
  color: rgba(255,255,255,.3); text-transform: uppercase; padding: 12px 8px 4px;
}
.nav-item {
  display: flex; align-items: center; gap: 10px;
  padding: 9px 12px; border-radius: var(--r-md);
  color: rgba(184,193,208,.72); font-size: 13px; font-weight: 500;
  transition: background var(--tr), color var(--tr); cursor: pointer;
  white-space: nowrap; position: relative;
}
.nav-item:hover { background: rgba(255,255,255,.05); color: #e8ebf2 }
.nav-item.active {
  background: var(--accent-soft); color: var(--accent);
  font-weight: 600;
}
.nav-item svg { width: 16px; height: 16px; flex-shrink: 0 }
.nav-text { overflow: hidden }
.nav-badge {
  margin-inline-start: auto; background: var(--clr-critical); color: #fff;
  font-size: 9px; font-weight: 700; min-width: 16px; height: 16px;
  border-radius: 99px; display: flex; align-items: center;
  justify-content: center; padding: 0 4px;
}
.nav-badge.green  { background: var(--clr-whatsapp) }
/* ── Department Tree ─────────────────────────────── */
.nav-dept-tree { margin-top: 2px }
.nav-dept-node { position: relative }
.nav-dept-row {
  display: flex; align-items: center; gap: 4px;
  border-radius: var(--r-md); transition: background var(--tr);
  min-height: 30px; position: relative;
}
.nav-dept-row:hover { background: rgba(255,255,255,.05) }
.nav-dept-row.active { background: var(--accent-soft) }
.nav-dept-row.active .nav-dept-link { color: var(--accent) }
.nav-dept-chevron {
  background: none; border: none; cursor: pointer; padding: 3px;
  color: rgba(184,193,208,.4); display: flex; align-items: center;
  border-radius: 3px; flex-shrink: 0; transition: color var(--tr);
}
.nav-dept-chevron:hover { color: var(--accent) }
.nav-dept-chevron svg { width: 11px; height: 11px; transition: transform .2s }
.nav-dept-chevron svg.closed { transform: rotate(-90deg) }
.nav-dept-spacer { width: 17px; flex-shrink: 0 }
.nav-dept-link {
  display: flex; align-items: center; gap: 6px; flex: 1;
  padding: 4px 6px 4px 0; color: rgba(184,193,208,.6);
  font-size: 12px; font-weight: 500; text-decoration: none;
  white-space: nowrap; overflow: hidden; cursor: pointer;
  transition: color var(--tr);
}
.nav-dept-link:hover { color: #e8ebf2 }
.nav-dept-link span { overflow: hidden; text-overflow: ellipsis; flex: 1 }
.nav-dept-count {
  margin-inline-start: auto; background: rgba(255,255,255,.08);
  color: rgba(184,193,208,.65); font-size: 10px; font-weight: 700;
  min-width: 18px; height: 16px; border-radius: 8px;
  display: flex; align-items: center; justify-content: center;
  padding: 0 5px; flex-shrink: 0;
}
.nav-dept-row.active .nav-dept-count {
  background: var(--accent-soft); color: var(--accent);
}
/* Tree indent line */
.nav-dept-node > div[id^="dsub-"] {
  border-inline-start: 1px solid rgba(255,255,255,.08);
  margin-inline-start: 14px;
}
.sidebar.collapsed .nav-dept-tree { display: none }
.nav-badge.orange { background: var(--clr-high) }

/* ── Nav Group (collapsible sidebar sections) ────────────────────── */
.nav-group { display: flex; flex-direction: column }
.nav-group-btn {
  display: flex; align-items: center; gap: 10px; width: 100%;
  padding: 9px 12px; border: none; background: none; cursor: pointer;
  color: rgba(220,226,240,.8); font-size: 13px; font-weight: 600; border-radius: var(--r-md); text-align: start;
  transition: background .15s, color .15s;
}
.nav-group-btn:hover { background: rgba(255,255,255,.05); color: #e8ebf2 }
.nav-group-btn.closed .nav-group-chv { transform: rotate(-90deg) }
.nav-group-btn svg:first-child { width: 16px; flex-shrink: 0 }
.nav-group-btn .nav-text { flex: 1 }
.nav-group-chv { width: 14px; flex-shrink: 0; transition: transform .2s; opacity: .5 }
.nav-group-body { display: flex; flex-direction: column; gap: 1px; padding-inline-start: 8px; border-inline-start: 1px solid rgba(255,255,255,.09); margin-inline-start: 18px }
.nav-group-body .nav-item { color: rgba(184,193,208,.8); font-size: 13px; font-weight: 500 }
.nav-group-body .nav-item:hover { color: #e8ebf2; background: rgba(255,255,255,.05) }
.nav-group-body .nav-item.active { color: var(--accent) }
.sidebar.collapsed .nav-group-body { display: none !important }
.sidebar.collapsed .nav-group-btn .nav-text,
.sidebar.collapsed .nav-group-chv { display: none }

/* ── Nav Settings Page ───────────────────────────────────────────── */
.nset-list { display: flex; flex-direction: column; gap: 2px }
.nset-children { margin-inline-start: 16px; padding-inline-start: 12px; border-inline-start: 1px solid var(--border); margin-top: 2px; display: flex; flex-direction: column; gap: 2px }
.nset-item { border-radius: var(--r-sm) }
.nset-row {
  display: flex; align-items: center; gap: 10px;
  padding: 9px 12px; border-radius: var(--r-sm);
  background: var(--primary);
  border: 1px solid transparent;
  transition: background .15s, border-color .15s;
}
.nset-row:hover { background: var(--bg-card); border-color: var(--border-strong) }
.nset-handle { cursor: grab; color: var(--t3); font-size: 16px; flex-shrink: 0; user-select: none }
.nset-handle:active { cursor: grabbing }
.nset-type { font-size: 14px; flex-shrink: 0 }
.nset-label { font-weight: 600; color: var(--t1); font-size: 13px }
.nset-href { color: var(--t3); font-size: 11px; font-family: monospace; flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap }
.nset-role { font-size: 10px; padding: 2px 6px; border-radius: 4px; background: var(--primary-mid); flex-shrink: 0 }
.nset-actions { display: flex; gap: 4px; margin-inline-start: auto; flex-shrink: 0; opacity: 0; transition: opacity .15s }
.nset-row:hover .nset-actions { opacity: 1 }
.nset-ghost { opacity: .3; background: var(--accent-soft) !important; border: 1px dashed var(--accent) !important }

/* ── Ticket View Sub-items (mine / unassigned / trash) ──────────── */
.nav-ticket-views { display: flex; flex-direction: column; gap: 1px; padding: 2px 0 4px }
.nav-ticket-view-item {
  display: flex; align-items: center; gap: 7px;
  padding: 6px 14px 6px 10px; margin: 0 6px; border-radius: var(--r-sm);
  color: rgba(184,193,208,.65); font-size: 12px; text-decoration: none;
  transition: background .15s, color .15s;
}
.nav-ticket-view-item:hover { background: rgba(255,255,255,.05); color: #e8ebf2 }
.nav-ticket-view-item.active { background: var(--accent-soft); color: var(--accent) }
.sidebar.collapsed .nav-ticket-views { display: none }
/* ── Ticket delete button per row ────────────────────────────────── */
.tkt-delete-btn {
  opacity: 0; transition: opacity .15s;
  background: none; border: none; cursor: pointer;
  color: var(--clr-critical); padding: 4px 6px; border-radius: 4px;
  display: flex; align-items: center;
}
tr:hover .tkt-delete-btn { opacity: 1 }
.tkt-delete-btn:hover { background: color-mix(in srgb, var(--clr-critical) 12%, transparent) }
/* ── Translation Editor ──────────────────────────────────── */
.trans-cell { position:relative; cursor:pointer; min-height:28px; padding:4px 6px; border-radius:5px; font-size:12px; color:var(--t1); transition:background .15s; display:flex; align-items:center; gap:6px }
.trans-cell:hover { background:var(--primary) }
.trans-cell.trans-mod { background:var(--accent-soft); border:1px solid var(--border-a) }
.trans-cell.trans-mod:hover { background:var(--accent-glow) }
.trans-text { flex:1; word-break:break-word; white-space:pre-wrap }
.trans-reset-btn { flex-shrink:0; background:none; border:none; color:var(--t3); cursor:pointer; font-size:14px; padding:0 2px; opacity:.7; line-height:1 }
.trans-reset-btn:hover { color:var(--clr-critical); opacity:1 }
.trans-input { font-size:12px!important }

.dept-sort-wrap { padding: 4px 0 }
.dept-sort-list { display: flex; flex-direction: column; gap: 2px }
.dept-sort-children { margin-inline-start: 12px; padding-inline-start: 12px; border-inline-start: 1px solid var(--border); margin-top: 2px }
.dept-sort-item { border-radius: var(--r-md); overflow: visible }
.dept-sort-row {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 14px; border-radius: var(--r-md);
  background: var(--primary);
  border: 1px solid transparent;
  transition: background .15s, border-color .15s;
  cursor: default;
}
.dept-sort-row:hover { background: var(--bg-card); border-color: var(--border-strong) }
.dept-drag-handle {
  cursor: grab; color: var(--t3); font-size: 16px; line-height: 1;
  padding: 2px 4px; border-radius: 4px; flex-shrink: 0;
  user-select: none;
}
.dept-drag-handle:hover { color: var(--accent-ink); background: var(--accent-soft) }
.dept-drag-handle:active { cursor: grabbing }
.dept-arrow { color: var(--t3); font-size: 12px; flex-shrink: 0 }
.dept-sort-name { flex: 1; color: var(--t1); font-size: 14px }
.dept-count-badge {
  background: var(--accent-soft); color: var(--accent-ink);
  font-size: 11px; font-weight: 600; padding: 2px 8px; border-radius: 20px; flex-shrink: 0;
}
.dept-sort-actions { display: flex; gap: 6px; flex-shrink: 0; opacity: 0; transition: opacity .15s }
.dept-sort-row:hover .dept-sort-actions { opacity: 1 }
/* SortableJS states */
.dept-sort-ghost { opacity: .35; background: var(--accent-soft) !important; border: 1px dashed var(--accent) !important }
.dept-sort-chosen { background: var(--bg-card) !important }
.dept-sort-drag { box-shadow: var(--sh-lg) !important; opacity: 1 !important }
.nav-badge.purple { background: var(--clr-in_progress) }

.sidebar-bottom { padding: 12px 10px; border-top: 1px solid rgba(148,163,184,.08); display: flex; flex-direction: column; gap: 8px }
.agent-card {
  display: flex; align-items: center; gap: 10px; padding: 8px 10px;
  border-radius: var(--r-md); background: rgba(255,255,255,.04);
  border: 1px solid rgba(255,255,255,.05);
}
.agent-card .av {
  width: 32px; height: 32px; border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-dim), var(--accent));
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; flex-shrink: 0; color: var(--accent-contrast);
  overflow: hidden;
}
.agent-card .av img { width: 100%; height: 100%; object-fit: cover }
.agent-card .info { flex: 1; min-width: 0 }
.agent-card .info .name { font-size: 12px; font-weight: 600; color: #e8ebf2; white-space: nowrap; overflow: hidden; text-overflow: ellipsis }
.agent-card .info .role { font-size: 10px; color: var(--accent) }
.agent-card .logout { color: rgba(255,255,255,.3); cursor: pointer; transition: color var(--tr) }
.agent-card .logout:hover { color: var(--clr-critical) }
.agent-card .logout svg { width: 14px }
.wa-status {
  display: flex; align-items: center; gap: 8px; padding: 7px 10px;
  border-radius: var(--r-md); background: rgba(37,211,102,.07);
}
.wa-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--clr-whatsapp); animation: pulse 2s infinite; flex-shrink: 0 }
@keyframes pulse { 0%,100%{opacity:1;transform:scale(1)} 50%{opacity:.6;transform:scale(.85)} }
.wa-status span { font-size: 11px; color: #34d399; font-weight: 500 }

/* ── Topbar — flat, hairline, quietly glassy ─────────────────────── */
.topbar {
  height: var(--header-h); display: flex; align-items: center; gap: 12px;
  padding: 0 24px;
  background: color-mix(in srgb, var(--bg-deep) 88%, transparent);
  backdrop-filter: var(--blur);
  border-bottom: 1px solid var(--border);
  position: sticky; top: 0; z-index: 50;
  transition: background .25s;
}
[data-theme="light"] .topbar {
  background: rgba(255,255,255,.88);
  border-bottom: 1px solid var(--border);
}
.topbar-title { font-size: 16px; font-weight: 700; color: var(--t1); flex: 1; white-space: nowrap; letter-spacing: -.015em }
.search-box {
  display: flex; align-items: center; gap: 8px;
  background: var(--input-bg); border: 1px solid var(--input-border);
  border-radius: var(--r-md); padding: 7px 12px; width: 280px;
  transition: border-color var(--tr), box-shadow var(--tr);
}
[data-theme="light"] .search-box { background: var(--primary); border-color: transparent }
.search-box:focus-within { border-color: var(--accent); box-shadow: var(--sh-a); background: var(--input-bg) }
.search-box input { flex: 1; background: none; border: none; outline: none; color: var(--input-text); font-family: inherit; font-size: 13px }
.search-box input::placeholder { color: var(--input-ph) }
.search-box svg { color: var(--t3); width: 14px; flex-shrink: 0 }
.topbar-actions { display: flex; align-items: center; gap: 8px }

/* Theme + Lang toggles */
.btn-toggle {
  width: 34px; height: 34px; border-radius: var(--r-md);
  background: transparent; border: 1px solid var(--border);
  color: var(--t2); display: flex; align-items: center; justify-content: center;
  cursor: pointer; transition: all var(--tr); flex-shrink: 0; font-size: 13px; font-weight: 600;
}
.btn-toggle:hover { border-color: var(--border-strong); color: var(--t1); background: var(--primary) }

/* ── Buttons ─────────────────────────────────────────────────────── */
.btn-icon {
  width: 34px; height: 34px; border-radius: var(--r-md);
  background: transparent; border: 1px solid var(--border);
  color: var(--t2); display: flex; align-items: center; justify-content: center;
  cursor: pointer; transition: all var(--tr); position: relative; flex-shrink: 0;
}
.btn-icon:hover { border-color: var(--border-strong); color: var(--t1); background: var(--primary) }
.btn-icon svg { width: 15px }
.notif-dot {
  position: absolute; top: 5px; inset-inline-end: 5px;
  width: 6px; height: 6px; background: var(--clr-critical);
  border-radius: 50%; border: 1.5px solid var(--bg-deep);
}

/* Primary — solid accent, no glow circus */
.btn-primary {
  display: inline-flex; align-items: center; gap: 7px; padding: 8px 16px;
  border-radius: var(--r-md);
  background: var(--accent);
  color: var(--accent-contrast);
  font-family: inherit; font-size: 13px; font-weight: 600; letter-spacing: -.005em;
  border: 1px solid color-mix(in srgb, var(--accent) 80%, #000);
  cursor: pointer; transition: all var(--tr);
  box-shadow: var(--sh-sm);
  white-space: nowrap;
}
.btn-primary:hover { filter: brightness(1.07); transform: translateY(-1px); box-shadow: var(--sh-md) }
.btn-primary:active { transform: translateY(0); filter: brightness(.97) }
.btn-primary svg { width: 14px }
.btn-primary:disabled { opacity: .5; cursor: not-allowed; transform: none }

/* Secondary — bordered surface */
.btn-secondary {
  display: inline-flex; align-items: center; gap: 7px; padding: 7px 14px;
  border-radius: var(--r-md); background: var(--bg-dark); color: var(--t2);
  font-family: inherit; font-size: 13px; font-weight: 500;
  border: 1px solid var(--border-strong); cursor: pointer; transition: all var(--tr);
}
.btn-secondary:hover { border-color: var(--border-a); color: var(--accent-ink); background: var(--accent-soft) }
.btn-secondary svg { width: 14px }

.btn-danger {
  display: inline-flex; align-items: center; gap: 7px; padding: 7px 14px;
  border-radius: var(--r-md);
  background: color-mix(in srgb, var(--clr-critical) 10%, transparent);
  color: var(--clr-critical);
  font-family: inherit; font-size: 13px; font-weight: 600;
  border: 1px solid color-mix(in srgb, var(--clr-critical) 25%, transparent);
  cursor: pointer; transition: all var(--tr);
}
.btn-danger:hover { background: color-mix(in srgb, var(--clr-critical) 18%, transparent) }
.btn-danger svg { width: 14px }

.btn-sm { padding: 5px 10px; font-size: 12px }
.btn-sm svg { width: 12px }

/* ── Page Layout ─────────────────────────────────────────────────── */
@keyframes page-in { from { opacity:0; transform:translateY(8px) } to { opacity:1; transform:none } }
.page-content { flex: 1; padding: 28px; display: flex; flex-direction: column; gap: 22px; animation: page-in .18s ease-out; }
.back-link { display: inline-flex; align-items: center; gap: 7px; color: var(--t2); font-size: 13px; transition: color var(--tr); margin-bottom: 8px }
.back-link:hover { color: var(--accent-ink) }
.back-link svg { width: 15px }
.page-header { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap }
.page-title { font-size: 20px; font-weight: 700; color: var(--t1); letter-spacing: -.02em }
.page-title svg { width: 18px; height: 18px; vertical-align: middle; margin-bottom: 2px }
.page-title span { font-size: 13px; font-weight: 400; color: var(--t3); margin-inline-start: 8px }

/* ── Stats Grid — sharp cards, side accent notch ─────────────────── */
.stats-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(165px, 1fr)); gap: 14px }
.stat-card {
  background: var(--bg-dark);
  border: 1px solid var(--border);
  border-radius: var(--r-lg); padding: 18px 20px;
  position: relative; overflow: hidden;
  transition: transform var(--tr), box-shadow var(--tr), border-color var(--tr);
  cursor: default;
  box-shadow: var(--sh-sm);
}
.stat-card:hover {
  transform: translateY(-2px);
  border-color: color-mix(in srgb, var(--card-clr, var(--accent)) 35%, var(--border));
  box-shadow: var(--sh-md);
}
.stat-card::before {
  content: ''; position: absolute; inset-block: 14px; inset-inline-start: 0; width: 3px;
  border-radius: 0 99px 99px 0;
  background: var(--card-clr, var(--accent));
}
body.ltr .stat-card::before { border-radius: 0 99px 99px 0 }
body.rtl .stat-card::before { border-radius: 99px 0 0 99px }
.stat-card.c-critical  { --card-clr: var(--clr-critical) }
.stat-card.c-high      { --card-clr: var(--clr-high) }
.stat-card.c-purple    { --card-clr: var(--clr-in_progress) }
.stat-card.c-success   { --card-clr: var(--clr-low) }
.stat-card.c-warning   { --card-clr: var(--clr-medium) }
.stat-card.c-wa        { --card-clr: var(--clr-whatsapp) }
.stat-icon {
  width: 36px; height: 36px; border-radius: var(--r-md);
  background: color-mix(in srgb, var(--card-clr, var(--accent)) 12%, transparent);
  display: flex; align-items: center;
  justify-content: center; margin-bottom: 12px; color: var(--card-clr, var(--accent));
}
.stat-icon svg { width: 18px }
.stat-value { font-size: 30px; font-weight: 800; color: var(--t1); line-height: 1; margin-bottom: 5px; letter-spacing: -.03em; font-variant-numeric: tabular-nums }
.stat-label { font-size: 12px; color: var(--t2); font-weight: 500 }

/* ── Panels — bordered surfaces ──────────────────────────────────── */
.panel {
  background: var(--bg-dark);
  border: 1px solid var(--border);
  border-radius: var(--r-lg);
  overflow: hidden;
  overflow: clip;   /* clips like hidden but keeps position:sticky working inside */
  box-shadow: var(--sh-sm);
}
.panel-header {
  padding: 14px 20px; display: flex; align-items: center;
  justify-content: space-between; gap: 12px;
  border-bottom: 1px solid var(--border);
  flex-wrap: wrap;
}
.panel-title { font-size: 14px; font-weight: 700; color: var(--t1); letter-spacing: -.01em }
.panel-actions { display: flex; align-items: center; gap: 8px }

/* ── Tables — hairline rows, sticky header ───────────────────────── */
.tbl { width: 100%; border-collapse: collapse }
.tbl thead th {
  padding: 10px 16px; text-align: inherit; font-size: 10.5px; font-weight: 600;
  letter-spacing: .07em; text-transform: uppercase; color: var(--t3);
  background: #141823; /* solid — header is sticky, rows scroll underneath */
  border-bottom: 1px solid var(--border); white-space: nowrap;
}
[data-theme="light"] .tbl thead th { background: #f8fafc; color: var(--t3) }
/* Sticky header — stays visible below the topbar while scrolling long tables */
.panel .tbl thead th { position: sticky; top: var(--header-h); z-index: 5 }
.tbl tbody tr { transition: background var(--tr); cursor: pointer; border-bottom: 1px solid var(--border) }
.tbl tbody tr:last-child { border-bottom: none }
.tbl tbody tr:hover { background: rgba(148,163,184,.05) }
.tbl tbody tr:hover td:first-child { box-shadow: inset 3px 0 0 var(--accent) }
[data-theme="light"] .tbl tbody tr:hover { background: #f4f7fa }
[data-theme="light"] .tbl tbody tr:nth-child(even) { background: #fafbfd }
[data-theme="light"] .tbl tbody tr:nth-child(even):hover { background: #f4f7fa }
.tbl tbody td { padding: 13px 16px; font-size: 13px; vertical-align: middle; color: var(--t1) }
.tbl-num { font-family: ui-monospace, 'Cascadia Code', monospace; font-size: 12px; color: var(--accent-ink); font-weight: 600 }

/* ── Badges — sharp rounded-rects, self-tinting via currentColor ── */
.badge {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 2px 9px; border-radius: var(--r-sm);
  font-size: 11.5px; font-weight: 600; white-space: nowrap;
  background: color-mix(in srgb, currentColor 10%, transparent);
  border: 1px solid color-mix(in srgb, currentColor 22%, transparent);
  line-height: 1.7;
}
.badge::before { content: ''; width: 5px; height: 5px; border-radius: 50%; background: currentColor; flex-shrink: 0 }
.badge-critical   { color: var(--clr-critical) }
.badge-high       { color: var(--clr-high) }
.badge-medium     { color: var(--clr-medium) }
.badge-low        { color: var(--clr-low) }
.badge-open       { color: var(--clr-open) }
.badge-in_progress{ color: var(--clr-in_progress) }
.badge-pending    { color: var(--clr-pending) }
.badge-resolved   { color: var(--clr-resolved) }
.badge-escalated  { color: var(--clr-critical); background: color-mix(in srgb, currentColor 14%, transparent) }

/* ── SLA Bar ─────────────────────────────────────────────────────── */
.sla-bar { display: flex; flex-direction: column; gap: 4px; min-width: 90px }
.sla-track { height: 4px; border-radius: 99px; background: var(--primary-mid); overflow: hidden }
[data-theme="light"] .sla-track { background: var(--primary-mid) }
.sla-fill { height: 100%; border-radius: 99px; transition: width .4s }
.sla-fill.ok     { background: var(--clr-low) }
.sla-fill.warn   { background: var(--clr-medium) }
.sla-fill.breach { background: var(--clr-critical) }
.sla-label { font-size: 10px; color: var(--t3); font-variant-numeric: tabular-nums }

/* ── Filters ─────────────────────────────────────────────────────── */
.filters { display: flex; align-items: center; gap: 8px; flex-wrap: wrap }
.filter-select {
  background: var(--input-bg); border: 1px solid var(--input-border);
  color: var(--input-text); border-radius: var(--r-md); padding: 6px 10px;
  font-family: inherit; font-size: 12px; cursor: pointer; outline: none;
  transition: border-color var(--tr);
}
.filter-select:focus { border-color: var(--accent) }
.filter-sep { width: 1px; height: 20px; background: var(--border-strong) }

/* ── Quick filter chips ──────────────────────────────────────────── */
.quick-filters { display: flex; flex-wrap: wrap; gap: 8px; padding: 12px 0 8px; align-items: center }
.qf-group { display: flex; align-items: center; gap: 6px; flex-wrap: wrap }
.qf-label { font-size: 10px; font-weight: 700; color: var(--t3); text-transform: uppercase; letter-spacing: .08em; white-space: nowrap }
.qf-sep { width: 1px; height: 24px; background: var(--border-strong); flex-shrink: 0 }
.filter-chip {
  padding: 4px 11px; border-radius: 99px; font-size: 12px; font-weight: 500;
  cursor: pointer; border: 1px solid var(--border-strong); color: var(--t2);
  background: var(--bg-dark); transition: all var(--tr); white-space: nowrap;
}
.filter-chip:hover { border-color: var(--border-a); color: var(--accent-ink) }
.filter-chip.active { font-weight: 700 }
.chip-count {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 16px; height: 16px; border-radius: 99px;
  background: var(--clr-critical); color: #fff; font-size: 9px; font-weight: 700;
  padding: 0 3px; margin-inline-start: 3px;
}
.secondary-filters { display: flex; align-items: center; gap: 8px; padding-bottom: 12px; flex-wrap: wrap }

/* ── Messages ── (bubble tints derive from tokens, both themes) ──── */
[data-theme="light"] .msg.agent    .msg-bubble { background: var(--primary); color: var(--t1) }
[data-theme="light"] .msg.customer .msg-bubble { background: var(--accent-soft); border-color: var(--border-a); color: var(--t1) }
[data-theme="light"] .msg.system   .msg-bubble { background: var(--primary); color: var(--t3) }
[data-theme="light"] .msg.internal .msg-bubble { background: rgba(217,119,6,.07); border-color: rgba(217,119,6,.22); color: var(--t1) }

/* ── Forms ───────────────────────────────────────────────────────── */
.form-group { display: flex; flex-direction: column; gap: 5px }
.form-label { font-size: 12px; font-weight: 600; color: var(--t2); letter-spacing: .01em }
.form-label span { color: var(--clr-critical) }
.form-input, .form-select, .form-textarea {
  background: var(--input-bg); border: 1px solid var(--input-border);
  border-radius: var(--r-md); padding: 9px 13px; color: var(--input-text);
  font-family: inherit; font-size: 14px; outline: none; width: 100%;
  transition: border-color var(--tr), box-shadow var(--tr);
}
.form-input:focus, .form-select:focus, .form-textarea:focus {
  border-color: var(--accent);
  box-shadow: var(--sh-a);
}
.form-group:focus-within .form-label { color: var(--accent-ink) }
.form-input::placeholder, .form-textarea::placeholder { color: var(--input-ph) }
.form-textarea { min-height: 90px; resize: vertical; line-height: 1.5 }
.form-select { cursor: pointer }
.form-error { font-size: 11px; color: var(--clr-critical) }
.form-hint  { font-size: 11px; color: var(--t3) }
.g2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px }
.g3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 14px }

/* ── Modals ──────────────────────────────────────────────────────── */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(4,8,16,.62);
  display: none; align-items: center; justify-content: center;
  z-index: 100; padding: 20px; backdrop-filter: blur(6px);
}
[data-theme="light"] .modal-overlay { background: rgba(16,24,40,.4) }
.modal-overlay.open { display: flex }
.modal {
  background: var(--bg-dark);
  border: 1px solid var(--border-strong);
  border-radius: var(--r-lg); width: 100%; max-width: 520px;
  max-height: 90vh; overflow-y: auto;
  animation: modal-in .18s ease-out;
  box-shadow: var(--sh-lg);
}
.modal-lg { max-width: 680px }
.modal-xl { max-width: 860px }
@keyframes modal-in { from { opacity:0; transform:scale(.98) translateY(6px) } to { opacity:1; transform:none } }
.modal-header {
  padding: 18px 22px 14px; display: flex; align-items: center;
  justify-content: space-between; border-bottom: 1px solid var(--border);
}
.modal-title { display: flex; align-items: center; gap: 10px; font-size: 15px; font-weight: 700; color: var(--t1); letter-spacing: -.01em }
.modal-title svg { width: 18px; color: var(--accent-ink) }
.modal-close { background: none; border: none; color: var(--t3); cursor: pointer; transition: color var(--tr); padding: 2px }
.modal-close:hover { color: var(--clr-critical) }
.modal-close svg { width: 18px }
.modal-body { padding: 22px; display: flex; flex-direction: column; gap: 16px }
.modal-footer { padding: 14px 22px; border-top: 1px solid var(--border); display: flex; align-items: center; justify-content: flex-end; gap: 8px }

/* ── Tabs ────────────────────────────────────────────────────────── */
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--border); padding: 0 4px }
.tab {
  padding: 11px 16px; font-size: 13px; font-weight: 500; color: var(--t2);
  cursor: pointer; border-bottom: 2px solid transparent; transition: all var(--tr);
  white-space: nowrap; margin-bottom: -1px;
}
.tab:hover { color: var(--t1) }
.tab.active { color: var(--accent-ink); border-bottom-color: var(--accent); font-weight: 600 }
.tab-content { display: none }
.tab-content.active { display: block }

/* ── Chat Messages ───────────────────────────────────────────────── */
.messages { display: flex; flex-direction: column; gap: 12px; padding: 16px }
.msg { display: flex; flex-direction: column; gap: 4px; max-width: 85% }
.msg.agent    { align-self: flex-start }
.msg.customer { align-self: flex-end; align-items: flex-end }
.msg.system   { align-self: center; max-width: 100% }
.msg.internal { align-self: flex-start }
.msg-bubble {
  padding: 11px 15px; border-radius: var(--r-lg); font-size: 14px;
  line-height: 1.6; word-break: break-word;
  border: 1px solid transparent;
}
.msg.agent    .msg-bubble { background: var(--primary); border-color: var(--border) }
.msg.customer .msg-bubble { background: var(--accent-soft); border-color: var(--border-a); color: var(--t1) }
.msg.system   .msg-bubble { background: var(--primary); font-size: 11px; color: var(--t3); border-radius: 99px; padding: 4px 12px; text-align: center }
.msg.internal .msg-bubble { background: color-mix(in srgb, var(--clr-medium) 7%, transparent); border-color: color-mix(in srgb, var(--clr-medium) 20%, transparent); color: var(--t1) }
.msg-meta { font-size: 11px; color: var(--t3); display: flex; align-items: center; gap: 6px }
.internal-tag { font-size: 10px; color: var(--clr-medium); background: color-mix(in srgb, var(--clr-medium) 12%, transparent); padding: 1px 6px; border-radius: 99px }

/* ── Time Entry ──────────────────────────────────────────────────── */
.time-entry {
  display: flex; align-items: center; justify-content: space-between;
  padding: 10px 14px; border-radius: var(--r-md);
  background: var(--accent-soft); border: 1px solid var(--border);
  font-size: 13px;
}
.time-total { font-size: 22px; font-weight: 800; color: var(--accent-ink); letter-spacing: -.02em; font-variant-numeric: tabular-nums }

/* ── Toasts — solid surfaces, readable in both themes ────────────── */
#toast-container {
  position: fixed; bottom: 20px; inset-inline-end: 20px;
  display: flex; flex-direction: column; gap: 8px; z-index: 9999; pointer-events: none;
}
.toast {
  display: flex; align-items: center; gap: 10px; padding: 11px 15px;
  border-radius: var(--r-md); font-size: 13px; font-weight: 500;
  max-width: 340px; pointer-events: all;
  background: var(--bg-card);
  border: 1px solid var(--border-strong);
  color: var(--t1);
  animation: toast-in .22s ease-out, toast-out .3s ease-in 3.2s forwards;
  box-shadow: var(--sh-lg);
}
.toast.success { border-color: color-mix(in srgb, var(--clr-low) 45%, transparent) }
.toast.error   { border-color: color-mix(in srgb, var(--clr-critical) 45%, transparent) }
.toast.warning { border-color: color-mix(in srgb, var(--clr-medium) 45%, transparent) }
.toast.info    { border-color: var(--border-a) }
.toast.success svg { color: var(--clr-low) }
.toast.error   svg { color: var(--clr-critical) }
.toast.warning svg { color: var(--clr-medium) }
.toast.info    svg { color: var(--accent-ink) }
@keyframes toast-in  { from{opacity:0;transform:translateX(20px)} to{opacity:1;transform:none} }
@keyframes toast-out { to{opacity:0;transform:translateX(20px)} }
.toast svg { width: 16px; flex-shrink: 0 }

/* ── Loading ─────────────────────────────────────────────────────── */
.spinner {
  width: 20px; height: 20px; border-radius: 50%;
  border: 2px solid var(--primary-mid); border-top-color: var(--accent);
  animation: spin .7s linear infinite; flex-shrink: 0;
}
@keyframes spin { to { transform: rotate(360deg) } }
.loading-state {
  display: flex; align-items: center; justify-content: center;
  gap: 12px; padding: 40px; color: var(--t3); font-size: 14px;
}
.empty-state {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  gap: 12px; padding: 60px 20px; color: var(--t3); text-align: center;
}
.empty-state svg { width: 48px; opacity: .3 }
.empty-state h3 { font-size: 15px; font-weight: 600; color: var(--t2) }
.empty-state p  { font-size: 13px }

/* ── Login Page ──────────────────────────────────────────────────── */
.login-shell {
  min-height: 100vh; display: flex; align-items: center; justify-content: center;
  padding: 20px;
  background:
    radial-gradient(ellipse 55% 40% at 50% -5%, var(--accent-soft) 0%, transparent 60%),
    var(--bg-deep);
}
.login-card {
  width: 100%; max-width: 400px;
  background: var(--bg-dark);
  border: 1px solid var(--border);
  border-radius: var(--r-xl);
  padding: 40px 36px; animation: modal-in .25s ease-out;
  box-shadow: var(--sh-lg);
}
.login-logo { display: flex; flex-direction: column; align-items: center; gap: 12px; margin-bottom: 28px; text-align: center }
.login-logo .logo-icon { width: 46px; height: 46px }
.login-logo .logo-icon.logo-img,
.login-logo .logo-icon:has(img) {
  width: auto; height: auto;
  max-width: 170px; max-height: 120px;
  background: transparent; box-shadow: none; padding: 0; border-radius: 0;
}
.login-logo .logo-icon img {
  width: auto; height: auto;
  max-width: 170px; max-height: 120px;
  object-fit: contain; display: block;
}
.login-logo h1 { font-size: 21px; font-weight: 800; color: var(--t1); letter-spacing: -.02em }
.login-logo span { font-size: 12px; color: var(--accent-ink); display: block }
.login-divider { height: 1px; background: var(--border); margin: 18px 0 }
.login-2fa { text-align: center }
.otp-inputs { display: flex; justify-content: center; gap: 10px; margin: 16px 0 }
.otp-digit {
  width: 44px; height: 52px; border-radius: var(--r-md);
  background: var(--input-bg); border: 1px solid var(--input-border);
  font-size: 22px; font-weight: 700; text-align: center; color: var(--input-text);
  outline: none; transition: border-color var(--tr), box-shadow var(--tr);
  font-variant-numeric: tabular-nums;
}
.otp-digit:focus { border-color: var(--accent); box-shadow: var(--sh-a) }

/* ── Filter Panel System ─────────────────────────────────────────── */
.fp-bar {
  display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
  padding: 6px 0;
}
.filter-panel-wrap { position: relative }

/* Toggle button */
.fp-toggle {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 7px 14px; border-radius: var(--r-md);
  background: var(--bg-dark); color: var(--t2);
  font-family: inherit; font-size: 13px; font-weight: 500;
  border: 1px solid var(--border-strong); cursor: pointer; transition: all var(--tr);
  white-space: nowrap;
}
.fp-toggle:hover, .fp-toggle.open {
  border-color: var(--border-a); color: var(--accent-ink); background: var(--accent-soft);
}
.fp-toggle svg { width: 14px }
.fp-toggle-count {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 18px; height: 18px; border-radius: 99px;
  background: var(--accent); color: var(--accent-contrast);
  font-size: 10px; font-weight: 800; padding: 0 4px;
}

/* Dropdown panel */
.filter-panel {
  position: absolute; top: calc(100% + 8px); inset-inline-end: 0;
  width: 460px; max-width: calc(100vw - 24px);
  background: var(--bg-card); border: 1px solid var(--border-strong);
  border-radius: var(--r-lg); box-shadow: var(--sh-lg);
  z-index: 300; overflow: hidden;
  animation: fp-in .14s cubic-bezier(.4,0,.2,1);
}
@keyframes fp-in { from { opacity:0; transform:translateY(-6px) scale(.98) } to { opacity:1; transform:none } }
[data-theme="light"] .filter-panel { background: #fff }

.fp-head {
  display: flex; align-items: center; gap: 10px;
  padding: 12px 16px; border-bottom: 1px solid var(--border);
  background: var(--primary);
}
[data-theme="light"] .fp-head { background: #f8fafc }
.fp-head-title { flex: 1; font-size: 13px; font-weight: 700; color: var(--t1); display: flex; align-items: center; gap: 7px }
.fp-head-title svg { opacity: .5 }
.fp-clear-btn {
  font-size: 11px; color: var(--clr-critical); background: none;
  border: 1px solid color-mix(in srgb, var(--clr-critical) 30%, transparent); cursor: pointer;
  padding: 3px 9px; border-radius: var(--r-sm);
  font-family: inherit; font-weight: 600; transition: background var(--tr);
}
.fp-clear-btn:hover { background: color-mix(in srgb, var(--clr-critical) 10%, transparent) }
.fp-close-btn {
  width: 28px; height: 28px; border-radius: var(--r-sm);
  border: none; background: none; cursor: pointer;
  color: var(--t3); display: flex; align-items: center; justify-content: center;
  transition: all var(--tr); flex-shrink: 0;
}
.fp-close-btn:hover { color: var(--t1); background: var(--primary-mid) }
.fp-close-btn svg { width: 14px }

.fp-body {
  padding: 14px 16px; display: flex; flex-direction: column; gap: 13px;
  max-height: 72vh; overflow-y: auto;
}
.fp-section { display: flex; flex-direction: column; gap: 7px }
.fp-label { font-size: 10px; font-weight: 700; letter-spacing: .09em; text-transform: uppercase; color: var(--t3) }
.fp-chips { display: flex; flex-wrap: wrap; gap: 5px }
.fp-divider { height: 1px; background: var(--border); margin: 0 -16px }

/* Chip inside panel */
.fp-chip {
  padding: 4px 12px; border-radius: 99px; font-size: 12px; font-weight: 500;
  cursor: pointer; border: 1px solid var(--border-strong); color: var(--t2);
  background: transparent; transition: all var(--tr); white-space: nowrap;
  font-family: inherit; display: inline-flex; align-items: center; gap: 4px;
}
.fp-chip:hover { border-color: var(--t3); color: var(--t1) }
.fp-chip.on {
  font-weight: 600;
  border-color: var(--cc, var(--accent));
  background: color-mix(in srgb, var(--cc, var(--accent)) 12%, transparent);
  color: var(--cc, var(--accent-ink));
}
[data-theme="light"] .fp-chip.on {
  background: color-mix(in srgb, var(--cc, var(--accent)) 10%, white);
}

/* Dropdowns row */
.fp-drop-row { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 10px }
.fp-drop-row .fp-section { gap: 5px }

/* Footer row */
.fp-footer {
  display: flex; gap: 8px; padding: 12px 16px 13px;
  border-top: 1px solid var(--border);
  background: var(--primary);
}
[data-theme="light"] .fp-footer { background: #f8fafc }

/* Active filter pills (shown below search bar) */
.fp-active-pills { display: flex; flex-wrap: wrap; gap: 6px; padding: 2px 0 4px }
.fp-pill {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 3px 10px 3px 12px; border-radius: 99px; font-size: 11px; font-weight: 600;
  background: var(--accent-soft); border: 1px solid var(--border-a); color: var(--accent-ink);
  cursor: pointer; transition: all var(--tr);
}
.fp-pill:hover {
  background: color-mix(in srgb, var(--clr-critical) 10%, transparent);
  border-color: color-mix(in srgb, var(--clr-critical) 30%, transparent);
  color: var(--clr-critical);
}
.fp-pill svg { width: 9px; opacity: .7 }

/* ── Login – 2FA Setup Header ────────────────────────────────────── */
.login-2fa-header { text-align: center; margin-bottom: 20px }
.login-2fa-icon {
  width: 56px; height: 56px; border-radius: var(--r-lg);
  background: var(--accent-soft); border: 1px solid var(--border-a);
  display: flex; align-items: center; justify-content: center;
  margin: 0 auto 14px; color: var(--accent-ink);
}
.login-2fa-icon svg { width: 26px; height: 26px }
.login-2fa-header h3 { margin: 0 0 6px; font-size: 16px; font-weight: 700; color: var(--t1) }
.login-2fa-header p  { color: var(--t2); font-size: 13px; margin: 0 }

/* ── Login – 2FA Method Cards ────────────────────────────────────── */
.login-method-card {
  border: 1px solid var(--border-strong); border-radius: var(--r-lg);
  padding: 14px 16px; margin-bottom: 10px;
  cursor: pointer; display: flex; align-items: center; gap: 12px;
  background: var(--primary); transition: border-color var(--tr), background var(--tr);
}
.login-method-card:last-of-type { margin-bottom: 0 }
.login-method-card:hover  { border-color: var(--border-a); background: var(--accent-soft) }
.login-method-card.active { border-color: var(--accent);   background: var(--accent-soft) }
.login-method-card .method-icon { width: 26px; height: 26px; flex-shrink: 0 }
.login-method-card .method-info { flex: 1 }
.login-method-card .method-info strong { display: block; font-weight: 700; font-size: 14px; color: var(--t1) }
.login-method-card .method-info span   { font-size: 12px; color: var(--t3); margin-top: 2px; display: block }
.login-method-card .method-chv { width: 16px; flex-shrink: 0; color: var(--t3) }

/* ── Pagination ──────────────────────────────────────────────────── */
.pagination { display: flex; align-items: center; gap: 6px; justify-content: center; padding: 16px }
.page-btn {
  min-width: 32px; height: 32px; border-radius: var(--r-md); padding: 0 8px;
  background: var(--bg-dark); border: 1px solid var(--border-strong); color: var(--t2);
  font-family: inherit; font-size: 13px; cursor: pointer; transition: all var(--tr);
  display: flex; align-items: center; justify-content: center;
  font-variant-numeric: tabular-nums;
}
.page-btn:hover { border-color: var(--border-a); color: var(--accent-ink) }
.page-btn.active { background: var(--accent-soft); border-color: var(--border-a); color: var(--accent-ink); font-weight: 700 }
.page-btn:disabled { opacity: .35; cursor: not-allowed }

/* ── Ticket Detail ───────────────────────────────────────────────── */
.ticket-header { display: flex; flex-direction: column; gap: 10px }
.ticket-meta { display: flex; align-items: center; gap: 10px; flex-wrap: wrap }
.ticket-title { font-size: 18px; font-weight: 700; color: var(--t1); letter-spacing: -.015em }
.detail-grid { display: grid; grid-template-columns: 1fr 320px; gap: 20px; align-items: start }
.detail-main { display: flex; flex-direction: column; gap: 16px }
.detail-side { display: flex; flex-direction: column; gap: 14px }

.info-card {
  background: var(--bg-dark);
  border: 1px solid var(--border);
  border-radius: var(--r-lg); overflow: hidden;
}
.info-card-header {
  padding: 11px 16px; border-bottom: 1px solid var(--border);
  font-size: 11px; font-weight: 700; text-transform: uppercase;
  letter-spacing: .07em; color: var(--t3);
}
.info-row { padding: 10px 16px; border-bottom: 1px solid var(--border); display: flex; flex-direction: column; gap: 2px }
.info-row:last-child { border-bottom: none }
.info-label { font-size: 11px; color: var(--t3) }
.info-value { font-size: 13px; color: var(--t1); font-weight: 500 }

/* ── Reply Box ───────────────────────────────────────────────────── */
.reply-box {
  background: var(--bg-dark);
  border: 1px solid var(--border);
  border-radius: var(--r-lg); overflow: hidden;
}
.reply-toolbar {
  padding: 10px 14px; border-bottom: 1px solid var(--border);
  display: flex; align-items: center; gap: 8px;
}
.reply-type-btn {
  padding: 4px 12px; border-radius: 99px; font-size: 12px; font-weight: 600;
  cursor: pointer; border: 1px solid var(--border-strong); color: var(--t2);
  background: transparent; transition: all var(--tr);
}
.reply-type-btn.active.public   { background: var(--accent-soft); border-color: var(--border-a); color: var(--accent-ink) }
.reply-type-btn.active.internal { background: color-mix(in srgb, var(--clr-medium) 8%, transparent); border-color: color-mix(in srgb, var(--clr-medium) 25%, transparent); color: var(--clr-medium) }
.reply-body { padding: 14px }
.reply-textarea { min-height: 100px; background: none; border: none; resize: vertical; font-family: inherit; font-size: 14px; color: var(--t1); width: 100%; outline: none; line-height: 1.65; padding-inline-end: 40px }
.reply-textarea::placeholder { color: var(--input-ph) }
.reply-footer { padding: 10px 14px; border-top: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; gap: 10px }
.macro-select { background: var(--input-bg); border: 1px solid var(--input-border); border-radius: var(--r-md); padding: 5px 10px; color: var(--input-text); font-family: inherit; font-size: 12px; outline: none; max-width: 200px }

/* ── Mic Button ──────────────────────────────────────────────────── */
.mic-btn {
  position: absolute; inset-inline-end: 10px; top: 10px;
  width: 30px; height: 30px; border-radius: 50%;
  border: 1px solid var(--border-strong);
  background: var(--primary);
  color: var(--t2);
  cursor: pointer; display: flex; align-items: center; justify-content: center;
  transition: background .15s, color .15s, border-color .15s, box-shadow .15s;
  flex-shrink: 0;
}
.mic-btn:hover { background: var(--accent-soft); color: var(--accent-ink); border-color: var(--border-a) }
.mic-btn.mic-active {
  background: color-mix(in srgb, var(--clr-critical) 14%, transparent);
  border-color: color-mix(in srgb, var(--clr-critical) 40%, transparent);
  color: var(--clr-critical);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--clr-critical) 14%, transparent);
  animation: mic-pulse 1.2s ease-in-out infinite;
}
@keyframes mic-pulse {
  0%, 100% { box-shadow: 0 0 0 3px color-mix(in srgb, var(--clr-critical) 14%, transparent) }
  50%       { box-shadow: 0 0 0 6px color-mix(in srgb, var(--clr-critical) 7%, transparent) }
}

/* ── Language Picker Dropdown ────────────────────────────────────── */
.lang-picker { position: relative; display: inline-flex; }
.lang-picker-btn { gap: 5px; font-size: 13px; font-weight: 600; letter-spacing: .3px; min-width: 64px; justify-content: center }
.flag-icon {
  width: 22px !important; height: 22px !important;
  min-width: 22px; min-height: 22px;
  max-width: 22px; max-height: 22px;
  border-radius: 50%;
  object-fit: cover;
  display: inline-block;
  flex-shrink: 0;
  box-shadow: 0 0 0 1px rgba(0,0,0,.12);
  vertical-align: middle;
}
.lang-picker-drop {
  display: none;
  position: absolute;
  top: calc(100% + 8px);
  inset-inline-end: 0;
  background: var(--bg-card);
  border: 1px solid var(--border-strong);
  border-radius: var(--r-lg);
  box-shadow: var(--sh-lg);
  overflow: hidden;
  z-index: 9999;
  min-width: 148px;
  padding: 4px;
}
.lang-picker-drop.open { display: block; }
.lang-picker-drop button {
  display: flex; align-items: center; gap: 10px;
  width: 100%; padding: 9px 14px;
  background: none; border: none; border-radius: var(--r-md);
  color: var(--t1); font-size: 13px; font-weight: 500;
  cursor: pointer; text-align: start; white-space: nowrap;
  transition: background .12s;
}
.lang-picker-drop button:hover { background: var(--bg-sidebar) }
.lang-picker-drop button.active { background: var(--accent-soft); color: var(--accent-ink); font-weight: 700 }

/* ── 2FA Setup ───────────────────────────────────────────────────── */
.qr-wrap { display: flex; justify-content: center; padding: 16px 0 }
.qr-wrap img { border-radius: var(--r-md); border: 3px solid var(--accent); box-shadow: var(--sh-md) }
.secret-box {
  background: var(--input-bg); border: 1px solid var(--input-border);
  border-radius: var(--r-md); padding: 10px 14px; font-family: monospace;
  font-size: 14px; letter-spacing: .1em; text-align: center; color: var(--accent-ink);
  user-select: all; cursor: copy;
}

/* ── Sidebar Backdrop (mobile) ───────────────────────────────────── */
.sidebar-backdrop {
  position: fixed; inset: 0;
  background: rgba(4,8,16,.66); backdrop-filter: blur(3px);
  z-index: 79; opacity: 0; pointer-events: none;
  transition: opacity .25s;
}
.sidebar-backdrop.open { opacity: 1; pointer-events: all; }

/* ── Source badge (web / whatsapp / email / phone / api) ─────────── */
.src-badge { font-size: 11px; font-weight: 600; white-space: nowrap }
.src-web      { color: var(--accent-ink) }
.src-whatsapp { color: var(--clr-whatsapp) }
.src-email    { color: var(--clr-in_progress) }
.src-phone    { color: var(--clr-high) }
.src-api, .src-other { color: var(--t3) }

/* ── Ticket Hover Preview Popup ──────────────────────────────────── */
#tkt-preview-popup {
  position: fixed; z-index: 9999;
  width: 420px; max-width: calc(100vw - 16px); max-height: 380px;
  overflow: hidden; display: none;
  background: var(--bg-card); border: 1px solid var(--border-strong);
  border-radius: var(--r-lg); box-shadow: var(--sh-lg);
  font-size: 13px;
  animation: fp-in .12s ease-out;
}
.tkp-head {
  padding: 10px 14px; display: flex; gap: 10px; align-items: center;
  background: var(--primary); border-bottom: 1px solid var(--border);
}
[data-theme="light"] .tkp-head { background: #f8fafc }
.tkp-num   { color: var(--accent-ink); font-weight: 600; font-size: 12px; font-family: ui-monospace, monospace; flex-shrink: 0 }
.tkp-title { color: var(--t1); font-weight: 600; flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap }
.tkp-badges { padding: 8px 14px 2px; display: flex; gap: 6px; flex-wrap: wrap }
.tkp-body  { overflow-y: auto; max-height: 296px }
.tkp-msg   { padding: 10px 14px; border-bottom: 1px solid var(--border) }
.tkp-msg:last-child { border-bottom: none }
.tkp-meta  { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 4px }
.tkp-name  { font-weight: 600; font-size: 12px; color: var(--t2) }
.tkp-name.agent    { color: var(--accent-ink) }
.tkp-name.internal { color: var(--clr-medium) }
.tkp-time  { color: var(--t3); font-size: 11px; flex-shrink: 0 }
.tkp-text  { color: var(--t2); line-height: 1.5; word-break: break-word }
.tkp-empty { padding: 16px; color: var(--t3); text-align: center }

/* ── Unread rows (new customer reply since last visit) ───────────── */
.tkt-unread td:nth-child(2),
.tkt-unread td:nth-child(3) { font-weight: 700; color: var(--t1) }
.tkt-unread-dot {
  display: inline-block; width: 7px; height: 7px; border-radius: 50%;
  background: var(--accent); margin-inline-end: 7px; vertical-align: middle;
  box-shadow: 0 0 0 3px var(--accent-soft);
}

/* ── Column Picker ───────────────────────────────────────────────── */
.col-picker { padding: 6px }
.colpick-row {
  display: flex; align-items: center; gap: 9px;
  padding: 7px 10px; border-radius: var(--r-sm);
  font-size: 13px; color: var(--t1); cursor: pointer; user-select: none;
}
.colpick-row:hover { background: var(--accent-soft) }
.colpick-row input { accent-color: var(--accent); cursor: pointer; flex-shrink: 0 }

/* ── Reply Attachments (paste / drop / pick) ─────────────────────── */
.attach-list { display: flex; flex-wrap: wrap; gap: 6px; padding: 0 14px }
.attach-list:not(:empty) { padding-bottom: 10px }
.attach-chip {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 4px 11px; border-radius: var(--r-sm); max-width: 240px;
  background: var(--accent-soft); border: 1px solid var(--border-a);
  font-size: 12px; color: var(--t1);
}
.attach-chip > span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap }
.attach-chip em { font-style: normal; font-size: 10px; color: var(--t3); flex-shrink: 0 }
.attach-chip button {
  background: none; border: none; cursor: pointer; padding: 0;
  color: var(--t3); display: flex; align-items: center; font-size: 12px;
}
.attach-chip button:hover { color: var(--clr-critical) }
.reply-box.dragover { outline: 2px dashed var(--accent); outline-offset: -3px }

/* ── Density: compact tables ─────────────────────────────────────── */
body.density-compact .tbl tbody td { padding: 8px 12px; font-size: 12.5px }
body.density-compact .tbl thead th { padding: 8px 12px }
body.density-compact .page-content { padding: 18px; gap: 16px }
body.density-compact .stat-card { padding: 14px 16px }
body.density-compact .stat-value { font-size: 25px }
body.density-compact .stat-icon { width: 30px; height: 30px; margin-bottom: 8px }
body.density-compact .stat-icon svg { width: 15px }
body.density-compact .panel-header { padding: 11px 16px }

/* ── Tablet (<900px) ─────────────────────────────────────────────── */
@media (max-width: 900px) {
  .detail-grid { grid-template-columns: 1fr }
  .detail-side { order: -1 }
}

/* ── Mobile (<700px) ─────────────────────────────────────────────── */
@media (max-width: 700px) {
  /* Sidebar slides off-screen */
  .sidebar {
    position: fixed; inset-block: 0; inset-inline-start: 0;
    z-index: 80; transform: translateX(-100%);
    transition: transform .25s cubic-bezier(.4,0,.2,1);
  }
  body.ltr .sidebar { transform: translateX(-100%) }
  body.rtl .sidebar { transform: translateX(100%) }
  .sidebar.open { transform: translateX(0) }

  /* Hamburger — always visible, proper touch target */
  #sidebar-toggle {
    display: flex !important;
    width: 44px; height: 44px;
    flex-shrink: 0;
  }

  /* Topbar */
  .topbar { padding: 0 12px; gap: 6px; }
  .topbar-title { font-size: 14px; }
  .topbar-actions { gap: 4px; }

  /* Hide search & language toggles — save space */
  .search-box { display: none; }
  #theme-btn, #lang-btn, #density-btn { display: none; }

  /* Touch targets ≥44px */
  .btn-icon { width: 44px; height: 44px; }
  .nav-item { min-height: 48px; padding: 12px 14px; }

  /* Tables become cards — see "Phone: tables as cards" in shell.css */
  .panel { overflow-x: auto; }

  /* Filter panel dropdown rows stack */
  .fp-drop-row { grid-template-columns: 1fr; }
  .filter-panel { width: calc(100vw - 24px); }

  /* Modals — bottom sheet */
  .modal-overlay { padding: 0; align-items: flex-end; }
  .modal {
    border-radius: var(--r-xl) var(--r-xl) 0 0;
    max-height: 92vh;
    width: 100%;
    max-width: 100%;
  }
  @keyframes modal-in {
    from { opacity: 0; transform: translateY(24px) }
    to   { opacity: 1; transform: none }
  }

  /* Grids → single column */
  .g2, .g3 { grid-template-columns: 1fr; }
  .stats-grid { grid-template-columns: 1fr 1fr; }

  /* Content padding */
  .page-content { padding: 16px; gap: 16px; }

  /* Quick filters — horizontal scroll */
  .quick-filters {
    flex-wrap: nowrap; overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    padding-bottom: 10px; scrollbar-width: none;
  }
  .quick-filters::-webkit-scrollbar { display: none; }
  .qf-group { flex-wrap: nowrap; }

  /* Ticket detail side panel doesn't float */
  .detail-grid { grid-template-columns: 1fr; }
  .detail-side { order: -1; }
}

/* ── Small mobile (<480px) ───────────────────────────────────────── */
@media (max-width: 480px) {
  .topbar { padding: 0 10px; }
  .topbar-title { font-size: 13px; }

  /* Keep 2-column stats */
  .stats-grid { grid-template-columns: 1fr 1fr; }

  /* Compact new-ticket button */
  #btn-new-ticket { padding: 8px 12px; font-size: 12px; }

  /* Page header stacks */
  .page-header { flex-direction: column; align-items: flex-start; gap: 8px; }

  /* Smaller pagination */
  .page-btn { min-width: 28px; height: 28px; font-size: 12px; }

  /* Login card padding */
  .login-card { padding: 28px 20px; }
}

/* ── Keyboard Shortcuts Help Overlay ────────────────────────────── */
#kbd-help-overlay {
  position: fixed; inset: 0; z-index: 9999;
  background: rgba(4,8,16,.55); backdrop-filter: blur(4px);
  display: flex; align-items: center; justify-content: center;
  animation: page-in .15s ease;
}
.kbd-help-panel {
  background: var(--bg-card); border: 1px solid var(--border-strong);
  border-radius: var(--r-lg); padding: 24px; min-width: 320px;
  box-shadow: var(--sh-lg);
}
.kbd-help-header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 18px;
}
.kbd-help-title { font-size: 15px; font-weight: 700; color: var(--t1) }
.kbd-help-close {
  background: none; border: none; cursor: pointer;
  color: var(--t3); padding: 2px; display: flex; align-items: center;
  transition: color var(--tr);
}
.kbd-help-close:hover { color: var(--t1) }
.kbd-help-list { display: flex; flex-direction: column; gap: 6px }
.kbd-help-row {
  display: flex; align-items: center; gap: 12px;
  padding: 6px 0; border-bottom: 1px solid var(--border);
}
.kbd-help-row:last-child { border-bottom: none }
.kbd-key {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 28px; height: 24px; padding: 0 6px;
  background: var(--primary); border: 1px solid var(--border-strong);
  border-bottom-width: 2px; border-radius: 5px;
  font-family: inherit; font-size: 12px; font-weight: 700;
  color: var(--accent-ink); flex-shrink: 0;
}
.kbd-desc { font-size: 13px; color: var(--t2) }

/* ── Reduced motion ──────────────────────────────────────────────── */
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: .01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: .01ms !important;
  }
}